Contacting support
- Email: [email protected]. Everything is handled in writing — there are no support calls, and that's a feature: every answer stays on record for both of us.
- Response-time target: within 48 hours; during launch weeks we aim for 24. Published target, not a slogan — if we're breaching it, we'd rather tell you than go quiet.
- Fastest path to a useful answer: include your account email, your tier, and — for redemption problems — your AppSumo receipt. The redeem-your-code doc solves most redemption issues without a ticket at all.
- In scope: redemption/codes, account and tier questions, bug reports (logged and reproduced through our engineering loop), billing questions for direct purchases.
- Refunds for AppSumo purchases run through AppSumo's own refund flow (see Refunds & AppSumo purchases) — we can't process those payments from our side.
- Feature requests are logged and answered honestly; we never promise dates we can't keep.
Still stuck? Email [email protected] — everything is handled in writing, with a published 48-hour response target. Back to all help docs.